Accessibility Statement

Effective Date: 13 July 2026

PrimeWell Integrated Services Ltd is committed to ensuring that our website is accessible, inclusive and easy to use for all visitors, regardless of their abilities, disabilities or the technology they use.

In this Accessibility Statement, “PrimeWell”, “we”, “our” and “us” refer to PrimeWell Integrated Services Ltd.

We are committed to continually improving the accessibility and usability of our website in line with recognised accessibility standards and best practice.

1. Our Commitment

We believe everyone should be able to access information about our services without unnecessary barriers.

We are committed to designing and maintaining a website that is:

• Easy to navigate.
• Easy to understand.
• Accessible on different devices.
• Compatible with assistive technologies where reasonably possible.
• Continuously reviewed and improved.

We strive to ensure that all visitors can access our information regardless of age, ability or disability.

2. Accessibility Standards

We aim to develop and maintain our website in accordance with the principles of the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, where reasonably practicable.

These internationally recognised standards help ensure websites are accessible to people with a wide range of disabilities, including visual, hearing, physical, speech, cognitive, language, learning and neurological disabilities.

While we aim to meet these standards, we recognise that accessibility is an ongoing process and will continue to review and improve our website over time.

3. Accessibility Features

Our website is designed to include features that improve accessibility, including:

• Clear and consistent navigation.
• Logical page structure and headings.
• Readable fonts and appropriate text sizing.
• Good colour contrast.
• Responsive design for desktop, tablet and mobile devices.
• Keyboard-friendly navigation where possible.
• Descriptive page titles.
• Clearly labelled buttons and forms.
• Alternative text for meaningful images.
• Accessible contact forms.
• Zoom compatibility without loss of functionality.
• Plain English content wherever appropriate.

4. Assistive Technology

We aim to ensure our website is compatible with commonly used assistive technologies, including:

• Screen readers.
• Screen magnifiers.
• Voice recognition software.
• Keyboard-only navigation.
• Browser accessibility features.

Compatibility may vary depending on your browser, device and assistive technology.

5. Known Limitations

Although we are committed to improving accessibility, there may be some areas of the website that are not yet fully optimised.

Examples may include:

• Third-party embedded content.
• Interactive maps.
• External websites linked from our pages.
• Downloadable documents created by third parties.
• Older content awaiting review.

We are committed to addressing any identified accessibility issues as part of our ongoing website development.

6. Browser Compatibility

Our website is designed to work with current versions of major web browsers, including:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari

We also aim to ensure compatibility across desktop computers, tablets and smartphones.

7. Alternative Formats

If you experience difficulty accessing any information on our website, we will make reasonable efforts to provide that information in an alternative format where practicable.

Alternative formats may include:

• Accessible PDF documents.
• Microsoft Word documents.
• Plain text.
• Large print.
• Information provided by email.

8. Reporting an Accessibility Issue

If you experience difficulty using our website or believe any part of it is not accessible, we encourage you to contact us.

Please tell us:

• Which page you were trying to access.
• The problem you experienced.
• The device and browser you were using.
• Any assistive technology you were using, if applicable.

We will investigate your concerns and aim to respond as promptly as reasonably possible.

9. Continuous Improvement

Accessibility is an ongoing commitment.

We regularly review our website to:

• Improve usability.
• Remove unnecessary barriers.
• Enhance compatibility with assistive technologies.
• Improve navigation.
• Improve readability.
• Update content and design in line with evolving accessibility standards.

Feedback from our website users plays an important role in helping us improve accessibility.

10. Third-Party Content

Our website may include links to or content provided by third parties, including:

• Google Maps
• Social media platforms
• Embedded videos
• External websites

While we aim to select reputable providers, we cannot guarantee the accessibility of third-party content that is outside our control.

11. Contact Us

If you require assistance accessing information on our website or wish to report an accessibility issue, please contact us using the details below.

PrimeWell Integrated Services Ltd

Company Registration Number: 17254041
Registered in England and Wales

General Enquiries
info@primewellintegratedservices.co.uk

Contracts & Partnerships
contracts@primewellintegratedservices.co.uk

Careers & Recruitment
careers@primewellintegratedservices.co.uk

12. Review of This Statement

We will review this Accessibility Statement periodically to ensure it remains accurate and reflects any improvements made to our website or changes in accessibility standards.

The latest version will always be published on this page.

Last Updated: 13 July 2026

© 2026 PrimeWell Integrated Services Ltd. All Rights Reserved.