Privacy Policy

Effective Date: 13 July 2026

PrimeWell Integrated Services Ltd is committed to protecting your privacy and handling your personal information responsibly. In this Privacy Policy, “PrimeWell”, “we”, “our” and “us” refer to PrimeWell Integrated Services Ltd. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request our services, contact us, apply for employment, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation.

1. Who We Are

PrimeWell Integrated Services Ltd

Company Registration Number: 17254041
Registered in England and Wales

Registered Office & Correspondence Address
44 Harpur Street
Bedford
MK40 2QT
United Kingdom

General Enquiries
info@primewellintegratedservices.co.uk

Contracts & Partnerships
contracts@primewellintegratedservices.co.uk

Careers & Recruitment
careers@primewellintegratedservices.co.uk

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

• Full name
• Organisation or company name
• Job title
• Email address
• Telephone number
• Postal address
• Billing information
• Communication preferences

Recruitment Information

Where you apply for employment or contract opportunities, we may collect:

• CV or résumé
• Employment history
• Qualifications
• Professional registrations
• References
• Right-to-work documentation
• DBS information where required and legally permitted
• Training records
• Availability for work
• Other recruitment-related documents

Service Information

Where you enquire about or purchase our services, we may collect:

• Details of the services requested
• Site locations
• Type of premises
• Contract information
• Service schedules
• Cleaning specifications
• Staffing requirements
• Compliance requirements
• Site access information
• Health and safety information where appropriate
• Customer correspondence
• Information required to prepare quotations, contracts or service proposals

Technical Information

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Website usage statistics
• Referring website

3. How We Use Your Information

We use your personal information to support the operation of our business and the delivery of our services.

Depending on your relationship with PrimeWell, we may use your information to:

• Respond to enquiries and requests for information
• Prepare quotations, proposals and service agreements
• Deliver cleaning, facilities support and healthcare staffing services
• Manage customer accounts and ongoing contracts
• Process applications for employment, temporary assignments and contract opportunities
• Recruit employees and contractors
• Carry out onboarding and workforce management activities
• Verify identities, qualifications, references, right-to-work documentation and other pre-employment information where appropriate
• Carry out compliance checks and maintain relevant records
• Manage quality assurance, safeguarding and operational governance activities
• Arrange training, supervision and workforce development
• Communicate with clients, suppliers, applicants and business partners
• Process payments, invoices and other financial transactions
• Improve our services and customer experience
• Improve the performance, security and functionality of our website
• Comply with legal, regulatory, contractual and insurance obligations
• Prevent fraud, protect our business and investigate complaints or incidents
• Maintain accurate business, operational and financial records

We may also process personal information for recruitment, workforce management, compliance checks, service delivery, quality assurance, safeguarding, training, contract administration and regulatory compliance where these activities are necessary for the services we provide.

We will only use your personal information for the purposes for which it was collected or for other compatible purposes permitted by law.

4. Legal Basis for Processing

We process personal information where:

• You have given your consent
• Processing is necessary to perform a contract
• Processing is necessary before entering into a contract
• We are required to comply with legal obligations
• Processing is necessary for our legitimate business interests
• Processing is necessary to protect someone’s vital interests in an emergency

Where we rely on consent, you may withdraw your consent at any time.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may help us to:

• Remember your preferences
• Improve website performance
• Analyse website traffic
• Enhance website security
• Understand how visitors use our website
• Support website forms and communication tools

You can manage or disable cookies through your browser settings or through the website cookie settings tool.

Please see our Cookie Policy for further information.

6. Sharing Your Information

We only share personal information where it is necessary, appropriate and lawful.

This may include sharing information with:

• Professional advisers
• IT and website service providers
• Website hosting providers
• Payment providers
• Recruitment partners
• Training providers
• Payroll and accounting providers
• Insurance providers
• Clients where worker information is required for an assignment
• Regulatory bodies
• Government authorities
• Law enforcement agencies where required by law
• Professional auditors
• Safeguarding authorities where appropriate

We do not sell, rent or trade your personal information to third parties.

Third parties acting on our behalf are expected to protect your information and use it only for authorised purposes.

7. Recruitment and Workforce Information

As a provider of cleaning services, healthcare staffing and future healthcare support services, PrimeWell may collect and process workforce information where appropriate.

This may include:

• Employment history
• Professional qualifications
• Training records
• Right-to-work documentation
• References
• DBS information where required and legally permitted
• Occupational health information where appropriate and lawful
• Availability for work
• Assignment history
• Emergency contact details
• Performance and supervision records
• Information required for client placements or assignments

This information is processed only for legitimate recruitment, employment, compliance, assignment management and workforce administration purposes.

Submitting a job application does not guarantee an interview, employment, contract work or placement.

8. International Transfers

Where personal information is transferred outside the United Kingdom, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with UK data protection legislation.

This may apply where cloud storage, email, website hosting, analytics or software providers process information outside the United Kingdom.

9. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

• Secure website encryption
• Password-protected systems
• Controlled staff access
• Secure cloud storage
• Confidentiality obligations
• Regular software updates
• Security monitoring
• Access restrictions
• Staff training

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, contractual, regulatory, safeguarding or insurance obligations.

Typical retention periods include:

Information may be retained for longer where required by law or where there is a legitimate business reason.

11. Your Rights

Under UK data protection legislation, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information where applicable
• Request restriction of processing
• Object to certain processing
• Withdraw consent where consent is relied upon
• Request transfer of your personal information
• Complain about how your information is being used

To exercise any of these rights, please contact us using the details provided in Section 1.

We may need to verify your identity before responding to your request.

12. Marketing Communications

Where permitted by law, we may occasionally send information about our services, news or business updates.

You may opt out of marketing communications at any time by:

• Using the unsubscribe link in an email
• Contacting us directly
• Asking us to update your communication preferences

Opting out of marketing communications will not affect service-related or contractual communications.

13. Third-Party Websites

Our website may contain links to external websites for your convenience.

PrimeWell Integrated Services Ltd is not responsible for the content, availability, security or privacy practices of external websites.

We recommend reviewing the privacy policy of each external website before providing personal information.

14. Third-Party Websites

Our services are intended primarily for businesses, organisations and adults.

We do not knowingly collect personal information from children under the age of 13 through our website.

Where our services involve children or young people in the future, any personal information will be handled in accordance with applicable safeguarding and data protection requirements.

15. CCTV and Client Premises

Where PrimeWell provides services at client premises, CCTV systems operated by those clients may record images for security, safeguarding and operational purposes.

PrimeWell may not control those systems. Their use is governed by the privacy policies and procedures of the relevant organisation.

Where PrimeWell operates its own CCTV system in the future, appropriate notices and privacy information will be provided.

16. Safeguarding and Legal Disclosure

We may share personal information where necessary to:

• Protect an individual from harm
• Respond to a safeguarding concern
• Prevent or investigate criminal activity
• Comply with a court order
• Meet a legal or regulatory obligation
• Protect our legal rights
• Assist emergency services or public authorities

Where possible, we will only share information that is necessary and proportionate.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Legislation
• Business operations
• Website functionality
• Services
• Technology
• Regulatory guidance

The latest version will always be published on this page with the updated effective date.

18. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details provided in Section 1.

19. Complaints

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve your concerns first.

You also have the right to make a complaint to the Information Commissioner’s Office, the United Kingdom’s independent authority responsible for data protection.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Website: https://ico.org.uk

Last Updated: 13 July 2026

© 2026 PrimeWell Integrated Services Ltd. All Rights Reserved.